TERMS OF SERVICE
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Warranty:
5 years warranty
on Receiver.
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Payment Options: Cash, COD, all major Credit
cards,
Western Union, Bank Transfer, Money Order, Postal Money
Order.
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Shipping and Insurance:
We ship
worldwide.
Customer is responsible for risk of loss on all shipments.
The address we ship to is the billing address on the order form
if payment is via credit card. In other words, we only
ship to Billing address of the credit card on the order form if
order is paid with credit card.
Any goods
Received damaged must report to us,
www.pansatpro.com, within 5 days of
the date of receipt and Customer is
responsible for filing the claims
with the Courier Company, FedEx /
UPS / USPS.
For USA orders
we use FedEx, UPS, USPS priority Mail.
Our FREE Shipping is for Ground
Service without signature required
delivery. pansat 8psk will be
shipped by usps.com with a tracking
number. If Customer does not
want the courier to leave the parcel
at the delivery address without
signature. Customer has to buy
signature delivery which is $3.50
and customer needs to notify us and
pay $3.50 fee. EACH PARCEL IS
INSURED AUTOMATICALLY FOR $100 BY UPS
/ FedEx. ADDITIONAL INSURANCE ($1 fee
per additional $100 insurance) IS
OPTIONAL BUT ADVISED. For P. O.
box orders, we use usps.
For usps, $1 fee per each $100
insurance IS OPTIONAL BUT ADVISED.
Customer needs
to indicate the insurance (usps) or additional insurance
for FedEx / UPS, or any additional
shipping protection
with any courier
such as signature service (additional
$3.00)
customer wants in the Message Box
provided during check out either
shipping via FedEx / UPS / usps. We will
charge your credit card the additional
insurance fee. Shipping Fees for
Puerto Rico, Hawaii are twice the
amount as the continental 48 states of
USA.
Any goods Received damaged must report to us,
www.pansatpro.com, within 5 days of the date of receipt and
Customer is responsible for filing the claims with the Courier
Company, FedEx / UPS / USPS.
For international orders, partly due to the custom and duty issues, we have to use United States Postal Service
Priority / Express Air shipping.
We seldom have any experience of loss in shipments,
but Customer is solely responsible for any orders / items held up or confiscated by the Custom Office or stolen by corrupted officials, or loss on any shipments.
INSURANCE ($1 fee per $100 insurance)
IS OPTIONAL BUT ADVISED. Customer
needs to indicate the value of
insurance customer wants in the
Message Box provided during check out
and Customer is responsible for the
payment of the insurance fee.
International shipments / orders, customer can upgrade to use Global Express Mail for faster delivery
(3-5 days arrival), instead of the International Air Mail
(Our Standard Service) by paying a little more. Please contact us for quotes.
Any orders that have beed proceeded out of our premises for
shipment, if any returns occurred, such return will be dealt as
return orders and 30% fee will be incurred.
International
shipping via United States
Postal Service Air Parcel Service (Our
Standard Service) is $20 more for each Receivers than
the domestic shipping to the 48 States.
(Please note that this $20 is not the fee for upgrade to
Global Express Mail). The
domestic shipping is usually $20
per Receivers.
Any goods Received damaged must report to us, www.pansatpro.com,
within 5 days of the date of receipt and Customer is responsible for filing the claims with the Courier Company, FedEx / UPS
/ USPS.
Delivery and
Delay.
Delivery of goods covered hereby to a
carrier at Seller’s plant or other
loading point shall constitute
delivery to Buyer / Customer. All
costs of transportation and risks of
loss or damage of goods in transit
shall be borne by Buyer / Customer and
any such loss or damage shall not
relieve Buyer / Customer of any
obligation hereunder. Seller (www.pansatpro.com)
reserves the right to make partial
deliveries. Seller (www.pansatpro.com)
shall not be liable for any loss or
damage (including without limitation
consequential or punitive damages) as
a result of any failure of Seller (www.pansatpro.com)
to perform, any delay in delivery due
to any cause beyond Seller’s
reasonable control including, but not
limited to, acts of God, acts of
Buyer, fire, explosion, theft,
accident, flood, weather, war,
sabotage, riot, epidemic, act of civil
disobedience, slow down, strikes or
other labor difficulties, embargo,
government act, regulation, rule,
ordinance, or request, or inability to
obtain necessary labor, materials,
manufacturing facilities, or
transportation. Shipping dates are
estimates only and are dependent upon
prompt receipt of all necessary
information from Buyer / Customer. In
any event, no breach shall be found if
the goods herein specified are
delivered within a reasonable time
after the delivery date set forth.
Unless Seller (www.pansatpro.com) specifically
agrees otherwise in writing, all items
shall be packaged and packed in
accordance with Seller’s standard
practices, and all goods shall be
shipped uninsured.
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Cancellation:
If you
cancel an order after paying for it and BEFORE order
shipment, a non refundable fee of 7%
of the total transaction amount of the order will be applied
(the credit card processing fee charged by the credit
card company). After order is shipped, it
would be treated as return (see Refund and Return).
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Refund and Return:
Most vendors in this industry do not accept returns. We (www.pansatpro.com)
will only accept equipment for refund or exchange or store
credit that is in as sold condition. As sold condition is NEW,
WITHOUT customized or altered or installation done by the
customer or had us
to have installation done into the item on behalf of the
customer, and with all original packaging and
hardware, within 7 days of its original purchase date. All
returns are subject to 30% restocking charge. No returns
or refunds are allowed on all kinds of antennas / dishes,
dvb-S2 Premium Kits (8psk),
and switches. This is also the standard in
this industry. Once when these items have been set up,
there will be scratches on them and we cannot accept any goods that
are not in new condition. No refund on shipping and handling
charges for all items. For example, $20 SHIPPING & Handling fee for
each Receivers is NON REFUNDABLE.
FTA Receiver come pre-programmed with the manufacturer's FTA software that enables you to Receiver all of the free to air channels offered by free to air satellites. We provide customer support for the pre-programmed manufacturer's software only. Downloading anything other than the manufacturers Free To Air program could be illegal and will definitely void your warranty. We do not provide support for program downloads that may enable you to Receiver Pay Per View channels. Receiving Pay Per View channels without paying for them is illegal and we will not assist you in acquiring the means to Receiver them. Any attempts to program the unit to view satellites 119, 110, Direct TV, Dish Network or Bellvue will void your warranty and no exchange
nor repair will be offered.
If your satellite receiver has a genuine defect then your unit's
first 2 year warranty can be enforced by returning it to its respective manufacturer for repair / exchange. Your unit's respective manufacturer address can be attained from us via email or phone. If you are returning your unit to us for a refund, all returns are subject to diagnostics test by our engineering department. We are able to detect unauthorized / illegal
third party software on units used to view satellites 119, 110, Direct TV, Dish Network or Bellvue even if they have been factory reset. If this is the case, then your warranty will have been voided. You will need to mail a prepaid shipping label to us for delivery of the unit back to you. If you have not downloaded any unauthorized / illegal
third party software onto your unit and are generally dissatisfied with its performance then you may contact us for an RMA # for a refund.
All returns for refund are subject to a 30% restocking fee.
Initial shipping cost to ship the unit are non refundable.
Customers are responsible for shipping fees to return the unit
to us.
Customer
MUST notify us via email before returning the
product to us and MUST request and obtain a RMA (Return Merchandise Authorization Number)
and the return department address.
This is the identification for the return package so that we can refund customers properly into their correct accounts. CUSTOMERS MUST PROVIDE THE RMA IN THEIR RETURN PACKAGES. We are not responsible for any refunds
including but not limited to, the return package was lost without a RMA,
etc.. Customer is responsible for shipping charges and
risk of loss on all return shipments. We highly recommends
using a reputable shipping carrier capable of providing
proof of delivery, as well as properly packing and fully
insuring your return shipment. Returns are accepted
only if your shipment was sent back to us within 15 days of original shipment date. All returned
units must be in the new, original, resalable condition. By
this we mean: No parts of the unit should be damaged.
Shipping carton should not have
anything written on it.
Since there are many frauds in the industry, in
order to protect us and our valued customer, there is NO REFUND / Exchange without the RMA. NO
EXCEPTIONS.
All items must be returned complete and with all original parts / documentation and in
factory fresh, resalable condition. Effective as of January 1, 2005, any missing parts will be deducted from amount credited or be charged for the amounts due from the customer's credit
card after the refund as a separate charge. Items returned with missing accessories (i.e. remote controls, wire harnesses, RS232 Data Cable, 4x1 switch, etc.) are subject to a charge for the replacement of these missing items. Missing manual, RCA Audio & Video Cable, will be charged $10.99 each, RS232 Data Cable, $10.99, 4x1 switch $12.99, Battery set, $3,
etc.. Items or units returned physically or cosmetically abused intentionally or unintentionally (such as scratches on the item, or torn paper
carton box, etc.) will not be accepted for credit. NO EXCEPTIONS.
Customer is responsible for the shipping charges and arrangement for courier pick up if he/she wants to have the items back. We, the merchant, pansatpro.com is not responsible for holding the goods for more than 30 days from its original return date. The goods will be discarded after 30 days.
All of our FTA Receiver are covered with a manufacturer`s
warranty. We do not accept defective units back to our location
for the first 2 years. You must
contact manufacturer for their warranty service. Warranty will be honored by
the manufacturer for the first 2 years.
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Refused Delivery:
Customer will be responsible with all
charges associated with Shipping and Handling and will be subjected
to a 20% restocking and processing fee of the original purchasing
amount.
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Chargeback:
We are nice and honest seller. We always strive to do our best to accommodate our customers' any requests. Customer are welcome to file any dispute with their credit
card companies should they desire. As with many merchants, we have
experienced many fraudulent chargeback. As of January 1, 2005, if the customer lose / does not win the dispute, in other words, if the dispute outcome decided by such said credit
card company / financial institution is in the favor of Pansatpro.com, Customer will be charged the dispute fee, $25, plus a 10% of the total chargeback amount as the administrative fee.
The $25 is to reimburse the $25 dispute fee that is charged to us, www.pansatpro.com, by the credit
card company / financial institution.
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Miscellaneous:
This Terms of Service / Agreement and any operating rules for Pansatpro.com established by Pansatpro.com constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. This Agreement shall be construed in accordance with the laws of the State of New York, without regard to its conflict of laws rules. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.
Any affiliates or employees of Pansatpro.com, is not required nor responsible for making suggestions or recommendations on products or suitability of any kind to the customers. The customer will be the sole responsibility for, and if, any damages incurred from such transaction / communication.
We are not responsible for, and if, the satellite companies changes signals in the future. This is not an acceptable ground for any product return.
Pansatpro.com shall have the right at any time to change the Terms and Conditions, cancel any orders placed with us, or refuse service to anyone, without prior notice.
Products, Content and Specifications:
All features, content, specifications, products and prices of
products and services described or depicted on this Web Site are
subject to change at any time without notice. We make all
reasonable efforts to accurately display the attributes of our
products, including the applicable colors; however, the actual
color you see will depend on your computer system and we cannot
guarantee that your computer will accurately display such
colors.
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Please note our products are not modified and we do
not offer any DSS files, or any other non-factory software. Modifying or installing non-factory software onto our Free to Air satellite Receiver voids all manufacturer warranties.
We do not sell to anyone with the intention to obtain illegal Satellite reception.
Any
Receivers that has been modified, flash or with any illegal software that
was uploaded will void the warranty.
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Warning:
We do not provide or condone the use of third party software. Using third party software may be illegal and void product warranty. Do not email or call asking about Dish Network, DirecTV, etc. Our satellite Receiver are designed and intended for 100% legal use only. We will refuse sale to anyone whom we believe intends to use our product illegally or sell our products for illegal use.
PansatPro.com will not supply any illegal software for its products.
Any calls or emails concerning that will not be answered.